Recently, the consumer court ordered the food delivery app “zomato” to pay compensation of Rs8,362 to a law student who ordered food from their app worth Rs 362 which was neither delivered nor the amount was refunded to him. 

The owner of the restaurant and zomato jointly have to pay compensation to the complaint.

The complainant claimed that this amounted to a deficiency in service and unfair trade practices. It was also stated that the manager of the restaurant from where the order was placed admitted to the complainant that Zomato indulges in such unfair, restrictive, fraudulent trade practices during heavy rush, rain etc.

Thus, the court held “Opposite party No. I to 3 are directed to comply with the directions within 45 days from today failing which the complainant is entitled to recover the amount with interest @ 12% except for costs from opposite party No. l to 3 jointly and severally and from their assets”