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News: Consumer Rights

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  • All HC to establish Online RTI Portals Within 3 months: SC

Latest news on consumer laws in India

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20/03/2023, 6 months ago

All HC to establish Online RTI Portals Within 3 months: SC

“We direct all High Courts to establish online RTI portals within 3 months from today. High Courts can formulate adequate provisions to facilitate the supply of adequate information. Information is to be passed onto the secretary generals of High Courts for administrative directions from the Chief Justices (of High Courts). The same directions are to […]

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04/03/2023, 7 months ago

10 lakh compensation to a doctor over forcing him to sleep at airport: Consumer Forum

“Courteous treatment will make a customer a walking advertisement. ”  Consumer satisfaction should be kept at the top because one unsatisfied consumer can be the biggest unwanted and unpaid advertisement. In an instant case, a Bengaluru-based doctor in a long battle of 8 years has been awarded Rs. 10 lahks as compensation over service deficiency […]

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17/02/2023, 7 months ago

Consumer forum declares Railways refund rule for waitlisted passengers “unfair’

In the case of the Union of India vs Amandeep Singh, the Chandigarh Consumer Forum states that refunds for waitlisted were only obtained if they cancelled before 30 minutes of train departure, this rule is not fair and not in the favour of the consumer and result in unnecessary loss.  The order stated “The appellants […]

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17/02/2023, 7 months ago

No Service Tax on Packaged and Take Away Food : CESTAT

The Customs, Excise and Service Tax Appellate Tribunal (CESTAT), while hearing the Appeal in the case of Haldiram Marketing Pvt Ltd v. Commissioner, Central Goods & Service Tax, held that service tax cannot be levied upon packaged/ take away food items, as it would only amount to sale and not rendering of any services. The […]

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15/02/2023, 7 months ago

Consumer Protection Act Complaints Cannot be Rejected Based on Consumer’s Prior Knowledge of Purchase : SC

Consumer protection act 1986 gives the right to consumers to get remedies for the supply of defective goods and products by companies. But what if the court rejects your complaint application by stating that you should be beware of the goods that you are purchasing? Recently in the case of Debashis Sinha and Others v. […]

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16/11/2022, 10 months ago

Rs 8,362 compensation is awarded to law student by the consumer court

Recently, the consumer court ordered the food delivery app “zomato” to pay compensation of Rs8,362 to a law student who ordered food from their app worth Rs 362 which was neither delivered nor the amount was refunded to him.  The owner of the restaurant and zomato jointly have to pay compensation to the complaint. The […]

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15/11/2022, 11 months ago

Daawat Basamati Rice won trademark infringement case

In LT foods limited vs. Saraswati Trading Company, the Delhi High Court granted LT foods limited, a producer of Daawat Basamti Rice, a sum of Rs20 lakh as damages and Rs5 lakhs as costs.  The defendant was found to be selling jawaphool rice rather than basmati rice in addition to using the same packaging to […]

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18/10/2022, 11 months ago

Flipkart and other Online Marketplaces not Liable for product discrepancies by third party seller

Taking into account the requirement of Section 79 of the IT Act, 2000, the Allahabad High Court recently awarded relief to online marketplace Flipkart in connection with a case in which the seller listed on Flipkart delivered a laptop with a different firm processor to the buyer. In this case, a First Information Report was […]

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15/10/2022, 12 months ago

Apple slapped with a whopping $19 million fine for selling iPhones without chargers in Brazil

Apple faces the wrath of the Brazillian Consumers courtsey, their insistence on forcing consumers to buy phones and chargers separately. A Brazilian court fined Apple 100 million reais ($19 million) for failing to include a charger with iPhones sold in Brazil.

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