Consumers can file complaints under section 12 of the Consumer protection act 2019 under its district consumer court if they feel cheated or have been provided deficient service by companies.
Recently the consumer commission in Bangalore ordered the BMTC to pay 2000 as compensation to the complainant as the Lady conductor had refused to pay 1 rupee change to the complainant as Conductor collected Rupee 30 and issued a ticket of Rupee 29. When 1 rupee was demanded by the Complaint Lady conductor refused to pay and started misbehaving and said commuters should not ask for such 1 rupee change.
When Legal notice has been issued to BMTC for the demand of 15000 as damage by the counsel of the complainant, BMTC denied the deficiency of service and said that the above matter is trivial in nature and the complainant is trying to make it a big issue unnecessarily. The issue of a non-refund of 1 rupee is a small claim. There should be strong proof provided by the complainant to claim damages.
But by refuting the above allegation the consumer commission has appreciated the effort of the complainant and awarded the compensation of 2000 along with litigation cost of 1000 within 45 days, Failing so Complainant is at liberty to file a criminal complaint against the managing director of the Corporation under a section 72 of consumer protection act 2019.